Want to improve the patient experience? Engage your physicians first.
You already identify the key provider behaviors that influence HCAHPS scores by measuring the quality of care patients receive in your organization. You could do more.
You could also identify the barriers of providing patient-centered care by measuring your physicians’ engagement with the same style of CAHPS-aligned questions you ask your patients. By doing so, you use one standard of measurement to examine how your physicians’ work experience impacts those of your patients. What’s left? A clear line of sight to improvement.
Our multi-faceted tool is sure to please.
NRC Picker’s physician experience instrument will delight your organization’s pickiest stakeholders. By utilizing our measurement tool, you’ll be able to:
- Draw a clear line of sight between your physicians’ and patients’ experiences by utilizing the same style of CAHPS-aligned, behavioral-based questions
- Remove perceived barriers to providing patient-centered care by examining physician behaviors with measures that correlate to the patient experience
- Understand and improve physician satisfaction and morale with traditional human resource questions
Improve performance by flagging specific problem areas and linking them to proven best-practice recommendations with our comprehensive reporting tool, Catalyst
Start improving today.
Our physician measurement tool fits seamlessly with our program to engage employees and improve the patient experience. Click here
Engage employees too.
Organizations who measure the experience of their employees tend to offer better experiences for their patients. Click here to learn about employee engagement