Raise the bar for your patients by investing in your employees.
You probably know of the relationship between engaged employees and happy patients: satisfied employees provide more patient-centered care, which results in higher patient experience scores.
With value-based purchasing soon tied to these scores, you need to raise the bar by investing in your employees and measuring their engagement in providing patient-centered care.
NRC Picker’s employee experience measurement tool is designed to do just that.
The tool assesses key elements of the work environment that influence employee engagement. And because the tool utilizes the same style of CAHPS-aligned, behavioral-based questions as our patient experience measurement tool, you get configured improvement data that’s unparalleled in the industry. Now that’s an investment that raises the bar.
Start Raising the bar.
NRC Picker’s employee experience instrument assesses the work environment from the employee’s perspective. By utilizing our multi-faceted tool, you’ll be able to:
- Draw a clear line of sight between your employees’ and patients’ experiences by utilizing the same style of CAHPS-aligned, behavioral-based questions
- Remove perceived barriers to providing patient-centered care by examining employee behaviors with measures that correlate to the patient experience
- Understand and improve employee satisfaction and morale with traditional human resource questions
- Improve performance by flagging specific problem areas and linking them to proven best-practice recommendations with our comprehensive reporting tool, Catalyst.
See organization-wide improvement.
Invest in physicians, too.
Organizations focused on raising the bar for patients are also focused on improving their physicians’ experiences. Click here to learn about our program that ties the patient, employee and physician experience together