Picker Universal

Are you ready for value-based purchasing?

You know value-based purchasing is tied directly to your organization’s publicly reported HCAHPS scores, and that your Medicare and Medicaid reimbursements are on the line.

We know you need a partner equally focused on measuring and improving these scores.

NRC Picker can help.

Our solution to value-based purchasing, Picker Universal, measures the patient, employee and physician experience with the same CAHPS-aligned tool. With everything under one umbrella, you’ll get consistency across the entire care continuum and be equipped for organization-wide improvement.

The NRC Picker Universal membership program enhances your efforts to provide and improve patient-centered care:

Complete Experience Measurement

  • Patient
  • Employee
  • Caregiver
  • Physician

Catalyst Web-Based Portal

  • Introduces a dashboard summary of experience scores, including patient, employee and physicianPushes red-yellow-green stoplight email reporting directly to front-line staff
  • Identifies key drivers of the patient experience to help improve performance
  • Provides prescriptive improvement plans and best practices to help caregivers improve

Complete Experience Improvement                                 

  • Includes question-level improvement recommendations for patient, employee and physician surveys
  • Features an online improvement planning tool to create specific action plans with goal setting, workflow, activities, responsibilities and due dates

NRC Picker Client Benefits

  • Allows participation in regional networking events and interactive educational webinars
  • Supplies updates to CAHPS initiatives via quarterly Community Calls
  • Access to multi-dimensional learning resources based on industry leading best practices, including regional networking events, interactive educational webinars, onsite seminars, the annual NRC Picker Symposium and monthly FOCUS eNewsletter
  • P4P - Your NRC Picker account team is compensated based on your performance

Online Focus Groups

  • Deeper dives into the complete experience measurement
  • One each: Patient, Employee, Physician
  • Customized, targeted topics, issues and questions
  • Online format with moderator for more pointed expression

CAHPS Alignment and Compliance

  • Uses behavioral-based questions
  • Guarantees compliance to CMS
  • HCAHPS, CG CAHPS, HH CAHPS, etc.

Read more about Employee Engagement and Physician Engagement here.

Click here to download more information about our solution to Value-Based Purchasing.