Improve Your Patient Post-Discharge Outreach Program

See your way to greater patient satisfaction, fewer readmissions and sustainable results.

To effectively compete in today’s healthcare arena, you need to deliver consistent, measurable patient outcomes that not only meet patient expectations, but also directly impact your ability to improve the patient experience, increase patient satisfaction scores, facilitate service and clinical recovery – and above all, ensure optimal reimbursement and profitability.

That’s precisely what Illuminate is designed to do. This proven, patient post-discharge outreach solution enables you to reach 100 percent of your patients discharged home to quickly identify high-risk patients and resolve issues, improve outcomes, reduce readmissions and efficiently deploy staff resources, while minimizing the time and cost of implementation.

With ILLUMINATE you gain the advantages of:

Decreased Readmissions

1 in 5 hospital patients are readmitted in less than one month of discharge. With Illuminate, these numbers can be significantly reduced by contacting every patient within the first days of discharge to identify those patients requiring additional assistance with their recovery at home, improving outcomes and decreasing the need for readmission.

Improved Patient Satisfaction

ILLUMINATE provides your hospital with yet another opportunity to reach out to patients in a positive way.
Phone calls within the first 24-72 hours provide a friendly interaction that invites feedback on their experience
at your hospital and expresses interest in their ongoing recovery.

Increase HCAHPS Scores and Reimbursement

LLUMINATE enables you to directly address key HCAHPS domain measures. So, you have the ability to
effectively improve these scores through ongoing patient care and attention following discharge to prevent the
likelihood of readmission and the risk of lower reimbursements from Medicare.

Actionable Data in Real-Time

Daily, weekly, monthly, and quarterly reports that can be run at the unit, departmental or hospital levels to track
performance outcomes, identify trends and address issues requiring attention – all accessible 24/7 through a
HIPAA secure online-portal.

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