NRC Picker presented its top clients as recipients of its 2011 Path to Excellence award at an awards ceremony on Tuesday, September 27th in Salt Lake City, Utah.
NRC Picker selected Path to Excellence award recipients based on their achievement within categories that patients have identified as being most important to the quality of their care. The award is bestowed only on those organizations ranked by patients as being a top performer in one of the following seven categories: Rate Hospital, Specialty Hospital: Rank Hospital, Children’s Hospital: Overall Rating, Adult: Would Recommend Doctor’s Office, Pediatric: Would Recommend Doctor’s Office, Catalyst Improvement Planner Champion and Most Improved Member.
The winners were selected from NRC Picker's extensive database of clients for their performance over the last four quarters.
“NRC Picker congratulates our clients for this outstanding and distinguished honor,” said Susan L. Henricks, President and COO of National Research Corporation, “Earning the 2011 Path to Excellence award is a sign of noble achievement and we are proud these organizations are ranked among our highest achieving clients. Our framework of steps calledThe Path to Patient-Centered Care is a model that helps guide organizations to make long-term improvements and successful outcomes, without ever losing sight of what matters the most – the patient.”
As a 2011 award recipient, these clients are among a select group of healthcare innovators leading the way on the Path to Patient-Centered Care.
The following award winners are listed by category below:
Top Performer – Specialty Hospital: Rate Hospital
Five client organizations were selected based on April 2010 – March 2011 results for the HCAHPS Rate Hospital question. The top five specialty hospital client organizations out of 440 facilities were selected and ranked based on 9/10 score for an entire facility, then top five specialty hospitals were selected. Specialty hospitals are those that focus on a particular type of care and do not provide care for the full range of services as other acute care hospitals.
Arkansas Heart Hospital, Little Rock, AR
Arkansas Surgical Hospital, North Little Rock, AR
Salina Surgical Hospital, Salina, KS
The Heart Hospital of Lafayette, Lafayette, LA
Treasure Valley Hospital, Boise, ID
Top Performer – Children’s Hospital: Overall Rating
Three client organizations were selected based on April 2010 – March 2011 results for the Pediatric Overall Rating question. The top three children’s hospitals were selected out of 20 children’s hospitals, which were ranked based on positive score for an entire children’s hospital.
Children’s Hospitals and Clinics of Minnesota, Minneapolis, MN
Children’s Hospital Boston, Boston, MA
St. Jude Children’s Research Hospital, Memphis, TN
Top Performer – Adult: Would Recommend Doctor’s Office
One client organization was selected based on April 2010 – March 2011 results for the CGCAHPS Would Recommend Clinic question. One Medical Group was selected out of 30 Medical Groups which were ranked based on the would recommend score for an entire Medical Group.
Sentara Medical Group, Norfolk, VA
Top Performer – Pediatric: Would Recommend Doctor’s Office
Two client organizations were selected based on April 2010 – March 2011 results for the CGCAHPS Would Recommend Clinic question. The top two Medical Groups were selected out of 9 Medical Groups which were ranked based on the would recommend score for an entire Medical group.
Bridgton Hospital-Pediatric Clinic, Bridgton, ME
Meriter Medical Group, Madison, WI
Catalyst Improvement Planner Champion
Five client organizations were selected based on the number of created Improvement Plans which have shown positive results since the launch of Catalyst Improvement Planner in August 2010.
Central Maine Medical Center, Lewiston, ME
St. Luke’s Episcopal Health System, Houston, TX
Sentara Healthcare, Norfolk, VA
Indiana University Health, Indianapolis, IN
Mary Greeley Medical Center, Ames, IA
Most Improved Client
Five client organizations showed the most improvement by comparing their Inpatient Overall (all Adult Inpatient respondents) on the questions HCAHPS: Rate Hospital for April 2010 – March 2011 in comparison to April 2009 – March 2010. Clients had to have at least 300 returns in each time frame to be eligible.
Kern Medical Center, Bakersfield, CA
Lompoc Healthcare District, Lompoc, CA
San Dimas Community Hospital Prime Healthcare Services, San Dimas, CA
Wood County Hospital, Bowling Green, OH
Sentara Bayside Hospital, Virginia Beach, VA
Top Performer: Rate Hospital
Five client organizations were selected based on April 2010 – March 2011 results for the HCAHPS Rate Hospital question. The top five client organizations of 449 facilities were selected and ranked based on 9/10 score for an entire facility.
Indiana University Health North Hospital, Carmel, IN
Indiana University Health North Hospital, Goshen, IN
Presbyterian Intercommunity Hospital, Whittier, CA
St. Elizabeth’s Medical Center, Wabasha, MN
Lakeview Hospital HealthPartners Family of Care, Stillwater, MN