NRC Picker Clients Receive HealthGrades 2011 Patient Experience Award
NRC Picker clients have a great deal in common when it comes to improving the patient experience. They ensure their delivery of care is respectful of patient preferences; they help patients cope with fears and anxieties; and they work to prevent and alleviate patient discomfort. NRC Picker clients are so devoted to these ideals that many have been named as 2011 HealthGrades’ Outstanding Patient Experience Award™ winners.
The annual award, which analyzes nearly 4,000 U.S. hospitals’ patient satisfaction data using HCAHPS hospital survey data obtained from CMS, recognizes hospitals for their patient satisfaction based on patient experiences in their hospital. HealthGrades applies a scoring methodology to compare hospitals nationally on the following questions: overall rating; recommendation to family and friends; communication with doctors; communication with nurses; responsiveness of hospital staff; pain management; communication about medicines; discharge information; cleanliness; and quietness.
Listed alphabetically by state, the following NRC Picker clients are HealthGrades 2011 Outstanding Patient Experience Award™ winners.
Arkansas Heart Hospital (AR)
Arkansas Surgical Hospital (AR)
Yavapai Regional Medical Center-East (AZ)
Fresno Heart and Surgical Hospital (CA)
Presbyterian Intercommunity Hospital (CA)
Community Hospital of the Monterey Peninsula (CA)
Exempla Good Samaritan Medical Center (CO)
Baptist Medical Center Beaches (FL)
Saint Mary’s Health Care System (GA)
The Indiana Heart Hospital (IN)
St. Elizabeth Edgewood (KY)
Louisiana Medical Center and Heart Hospital (LA)
Atlantic General Hospital (MD)
District One Hospital (MN)
Lakeview Hospital (MN)
Ridgeview Medical Center (MN)
Woodwinds Health (MN)
Lake Region Healthcare Corporation (MN)
Nebraska Heart Institute & Heart Hospital (NE)
Valley Hospital (NJ)
Eastern Long Island Hospital (NY)
Grand View Hospital (PA)
Soldiers and Sailors Memorial Hospital (PA)
Avera Heart Hospital of South Dakota (SD)
Foundation Surgical Hospital (TX)
Winchester Medical Center (VA)
Southwestern Vermont Medical Center (VT)
Mercy Medical Center (WI)
St. Elizabeth Hospital (WI)
Gundersen Lutheran Medical Center (WI)
Meriter Hospital (WI)
Congratulations! To learn how HealthGrades determined the recipients, click here.
