Client Services
Our clients receive the very best.
NRC Picker understands a true partnership in patient and family experience improvement requires services beyond measurement alone. As a NRC Picker client, you have access to an entire suite of improvement best practices and networking opportunities, like our white papers, regional networking events and Path to Patient-Centered Care webinars – all focused on high-quality patient-centered care – as well as a committed client support team dedicated to your organization’s improvement success. These services are offered to our clients at no additional charge.
“NRC Picker is focused on family-centered care. That’s why Maine Medical Center selected NRC Picker in 2007 and one of the reasons that NRC Picker is now being implemented across Maine Health System. Specifically, Maine Medical Center is using the patient experience data and comments we receive from NRC Picker, as well as their Catalyst performance improvement tool, to help us focus on achieving our targets for HCAHPS. NRC Picker’s service is speedy and responsive, which also helps us to stay focused on our goals.”
Jeff Gregory
Project Manager, Center for Performance Improvement
Maine Medical Center
“NRC Picker’s customer service is impeccable, timely and flexible. I’m not afraid to e-mail three associates with a question because I am confident the right person will respond to provide the information I require. The composition of the team exceeds my needs.”
Angie L. Bloyer
Director of Service Excellence
Meriter Hospital
“NRC Picker is proactively engaged in Memorial Health’s improvement efforts. Our account team regularly shares with us improvement ideas, like whitepapers focused on certain initiatives, or connects us with other healthcare organizations that have implemented a specific program and experienced success. We’re pleased with the level of their customer service. Whenever we have a question or concern, NRC Picker representatives respond quickly, and they’re always keeping us informed about our data and future improvements. Plus, our return rates are above average.”
Kimberly Plitsch, RNC, BSN
Customer Experience Manager
Memorial Hospital
