HCAHPS
HCAHPS has created a new reality in healthcare – heightened consumerism.
With the results of patient experience surveys available for public scrutiny and with reimbursement tied to these scores via value-based purchasing, HCAHPS scores are more important than ever.
NRC Picker takes a unique approach to measuring the patient experience by specifically identifying acceptable caregiver behaviors. That’s why NRC Picker’s client hospitals achieve a 59% higher rate of improvement on HCAHPS measures like ‘Overall Rating of Hospital.’
HCAHPS (also known as Hospital CAHPS) stands for Hospital Consumer Assessment of Healthcare Providers and Systems and is a standardized survey of hospital patients that captures patients’ unique perspectives on hospital care for the purpose of providing the public with comparable information on hospital quality. Read more in our FAQ section.
CAHPS-alignment
Our surveys ask the same questions in the same four-point format (Always, Usually, Sometimes, Never), and with the same frequency of behavior, as the core HCAHPS survey. For example, the following HCAHPS questions ask about a patient’s experience with his/her nurse:
“During this hospital stay, how often did nurses listen carefully to you?”
“During this hospital stay, how often did nurses treat you with courtesy and respect?”
“During this hospital stay, how often did nurses explain things in a way you could understand?”
This same alignment extends to other HCAHPS sections such as ‘Care from doctors,’ ‘Hospital staff’ and ‘Hospital environment’ so you get an apples-to-apples comparison of your patients’ experiences and are able to improve them.
