Clinician & Groups CAHPS (CG-CAHPS)
Who is mandating you to deliver patient-centered care today?
Your patients.
NRC Picker knows providers have many options to evaluate patient experience. Along with stakeholders like the National Quality Forum (NQF) and the Robert Wood Johnson Foundation, we have found that when providers align their patient satisfaction measurement with transparency, public reporting and mandated measures like HCAHPS, outcomes improve. These include decreased risk of malpractice and improved market share, patient loyalty and referrals.
In addition to improved outcomes and reduced costs, measuring your patient’s experiences at the practice and provider levels is the right thing to do.
- Patient experience positively correlates to processes of care for both prevention and disease management
- Using a standardized tool allows for comparison to national benchmarks
- Measuring performance with national standards improves provider buy-in
- When providers buy-in, outcomes improve
Additionally, the tool has been validated by a number of industry stakeholders:
- Instituted in state-wide public reporting programs in CA, MN, WI, MA and ME
- Used as the core of NCQA’s Patient Centered Medical Home (PCMH) accreditation survey
- Over 600 clinics and 7,000 providers across the country partnered with NRC Picker
These organizations have experienced the value of CG-CAHPS:
-
Robert Wood Johnson Foundation
-
National QualityForum
-
RAND Corporation
-
Massachusetts Health Quality Partners
