Our History
For 30 years, National Research Corporation has been recognized as the industry’s leader in creating a patient-focused healthcare environment – using measurement and quality improvement tools to drive responsiveness and change.
With the acquisition of the Picker family of patient experience surveys, and the introduction of NRC Picker into the marketplace, we have continued to build on this foundation. We currently partner with hundreds of healthcare organizations in the U.S. to improve the patient experience and drive positive clinical outcomes.
- 1915-Picker X-Ray Founded
- 1981-National Research Corporation Founded
- 1987-Picker Partners with Commonwealth to establish program for patient-centered care
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1993-Picker and Harvard Researchers discover patient experience measurement
- Through the Patients Eyes book published
- 1994-Picker Institute Founded
- 1995-National Research Corporation begins development of proprietary Qualisys technology
- 1998-AHA Eye on Patients Initiative adopts picker surveys
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2001-National Research Corporation acquires Picker family of patient experience surveys
- Institute of Medicine report adopts Picker’s Eight Dimensions of Patient-Centered Care
- England adopts Picker surveys as National Standard
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2003-NRC Picker integrates measurement and improvement for the first time in the healthcare industry
- HCAHPS incorporates Picker patient experience questions
- Largest U.S. public reporting project occurs in California and uses NRC Picker tools
- Canadian province of Ontario standardizes its surveys to the Picker family of surveys
- 2008- HCAHPS reporting of patient’s perspectives on hospital care begins
- 2011-NRC Picker unveils its Universal Membership program, allowing healthcare organizations to measure across the continuum of care, including the patient, employee and physician experience
