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Welcome!

Happy New Year and welcome to the January issue of Focus! We are excited about what 2012 has to offer! First, mark your calendar for the 2012 International Symposium in the windy city of Chicago! Stay tuned to Focus as we'll dive into Symposium topics and presenters, plus information on how to make your trip educational, memorable and fun!

In this issue, learn how a medical professor from Indiana University is involving patient care into cancer research, and find out which NRC clients are taking 2012 to new heights. 

Let us know what you think of Focus! Email us at marketing@nrcpicker.com.

IU School of Medicine professor shares cancer care research

Dr. David A. Haggstrom believes the one-size-fits all theory does not transfer to quality of medical care. That’s why the assistant professor of medicine at the Indiana University (IU) School of Medicine, an NRC Picker client, began his research as a Regenstrief Institute investigator. Click here to read the full article.

Hospital, health system CEOs share top goals for 2012

As we begin the New Year, new challenges await hospitals and health systems as the Center for Medicare and Medicaid Services (CMS) enforce new rules and regulations, in particular, the Final Rule for Accountable Care Organizations (ACOs) under the Affordable Care Act. Click here to read the full article.

Save the date for the 2012 NRC Picker International Symposium

Mark your calendar for September 16-19 and head to Chicago for the annual NRC Picker
International Symposium!  Clients and non-clients gather to hear the latest news in patient care and satisfaction, while sharing and;learning best practices that are happening within your organizations. Watch your inbox for future emails and to register. It's an experience any health care professional won't want to miss!

NRC Picker hosts networking events throughout country

NRC Picker is proud to host regional networking events from coast to coast! These free events allow clients and non-clients to share best practices related to improving the patient experience, plus provides great networking opportunities. Interested in attending? Click here to see which events are close to you! We have a few coming up in California, Pennsylvania and Maine.

AHRQ submits podcast on leadership efforts

A podcast was submitted by the Agency for Healthcare Research and Quality (AHRQ) on "The Role of Leadership in Improvement Efforts" and how it impacts patient satisfaction. Dr. Gregg Meyer was the speaker and Carla Zema was the moderator. Meyer is the Vice President at Massachusetts General Hospital, and Zema is the Assistant Professor of Economics and Health Policy at Saint Vincent College in Pennsylvania. Click here for the podcast.