NRC Picker’s research demonstrates the interactive relationship between the perceptions and experiences of employees and the patient experience.  Committed employees provide more patient-centered care, which results in higher patient experience scores. 

Research also shows a relationship between organizations that provide patient-centered care and those with committed employees.

Our employee experience instrument design incorporates traditional human resources components and provides an assessment of the organization’s patient care environment from the provider’s perspective. 

Modules which can be selected based on your management initiatives or organizational concerns. With more than a dozen years of employee experience data, NRC Picker has a rich database of comparisons.

Core components of employee experience instrument are:

• Patient-Centered Care Environment:   This component assesses the patient-centered care environment at the unit level & identifies barriers of care. 
• Organizational Commitment:  This component enables organizations to understand the key drivers of organizational commitment and how these drivers influence employee retention and development.
• Example Additional Modules
• AHRQ Patient Safety Culture Assessment
• Compensation and Benefits
• Physical Environment and Safety
• Training
• Diversity
• Safety, Training, and Health Needs Assessment

We also provide resources for improvement, including eReports and eToolkit.  By automatically flagging specific problem areas and linking to proven best-practice recommendations, eToolKit gives your staff the resources to improve performance. It includes:

• Evidence-based best practices:  NRC Picker continuously researches the field and industry literature for best practices, enabling managers to focus their time on improvement efforts.
• Improvement planning support:  Access to resources to assist managers in the improvement process, including improvement planning guides and presentations by leading experts.