Wednesday, September 17
1-5 p.m.	Pre-Symposium Session, Dr. Diana Whitney "Appreciative Leadership: The Five Elements of Positive Power"
6-9 p.m.	Symposium Welcome Reception
Thursday, September 18
8 a.m.-noon	The Patient-Centered Care Institute Congress Carol Santalucia - "Respond with H.E.A.R.T."(TM) Dr. Wendy Leebov - "Essentials for Great Patient Experiences"
12–12:45 p.m.	The Patient-Centered Care Institute Congress Luncheon
1-1:30 p.m.	Opening Ceremony
1:30–3 p.m.	Opening Plenary, Dr. Diana Whitney "Appreciative Inquiry: A Prescription for Postive Change"
3:15–5 p.m.	Plenary Session, Nancy Shendell-Falik, RN "A Positive Approach to Safer Handoffs: Using Appreciative Inquiry to Improve Patient Outcomes"
5:30–10 p.m.	Palm Springs Villagefest (Optional Evening Event)
Friday, September 19
8–5 p.m.	Storyboard Presentations
8:45– 10:30 a.m.	Plenary Session Becki Enck - "Good Conversations about Bad Outcomes" Dr. Alison Clay - "Patient-Centered Care Institute Expert Faculty"
10:45 a.m.–noon	Learning Community A 1 - A 7
Noon–1:30 p.m.	Networking Luncheon
1:30–2:45 p.m.	Learning Community B 1 - B 7
3:15–4:45 p.m.	Plenary Session, Linda Galindo "The Power of Personal Accountability for Individual Transformation and Organizational Change"
5:30-10 p.m.	Dine Around & Shopping The Gardens on El Paseo (Optional Evening Event)
Saturday, September 20
6–7 a.m.	Annual Fun Run/Walk Benefiting Northern Illinois Special Recreation Association – NISRA provides park district programs to special needs individuals
7-8:30 a.m.	HCAHPS Community Breakfast
8:45–10 a.m.	Learning Community C 1 - C 5
10:15 a.m.–noon	Closing Plenary, Scott Burton "Looking for Laughter in all the Wrong Places"