Linda Galindo, Patient-Centered Care Institute Expert Faculty

Plenary Speaker
“The Power of Personal Accountability for Individual Transformation and Organizational Change”

Since 1995, Linda Galindo has been influencing organizations throughout the U.S. to create cultures of accountability, interdisciplinary teams, and work environments of mutual respect.  Linda does more than speak and inspire.  With humor, expansive analysis, examples from her personal journey as an executive, and a keen understanding of the riveting issues facing the healthcare industry, she brings about measurable change that leads to sustained measurable improvement. Linda’s remarkable insight comes at a time when health care organizations are under enormous pressure to deliver more for less and when the “new rules” in the global economy demand better teamwork not only survive, but to thrive.                                                

 

Diana Whitney, PhD, Patient-Centered Care Institute Expert Faculty 

Pre-session
“Appreciative Leadership: The Five Elements of Positive Power”

Opening Plenary
“Appreciative Inquiry: A Prescription for Positive Change”

Dr. Whitney is Founder and President of Corporation for Positive Change and a Founder of the Taos Institute.  She is an internationally recognized consultant, speaker, and thought leader on the subjects of Appreciative Inquiry, positive change, and spirituality at work.  Diana teaches and consults in the Americas, Europe, and Asia.  She has lectured and taught at Antioch University, Case Western Reserve University, Ashridge Management Institute in London, Saybrook University, Eisher Institute in India and others.

 

Nancy Shendell-Falik, RN, MA

Plenary Speaker
“A Positive Approach to Safer Handoffs: Using Appreciative Inquiry to Improve Patient Outcomes”

Nancy Shendell-Falik is Vice President of Patient Care Services for Newark Beth Israel Medical Center.  She has extensive executive level management and leadership experience in healthcare administration.  Ms. Shendell-Falik was the recipient of the 2002 Governor’s Nursing Merit Award in Nursing Administration and selected as a 2003-2006 Robert Wood Johnson Executive Nurse Fellow.  In 2005, the Center for Nursing Research was initiated under her leadership, and a demonstration project to enhance the “handoff” of patients from the Emergency Department to Telemetry achieved outstanding results, and is now becoming a model for the Medical Center.
 

 
Becki Enck, BS, MPH

Alison Clay, MD, FCCP, Patient-Centered Care Institute Expert Faculty

Plenary Speakers
“Good Conversations about Bad Outcomes”

Becki Enck shares her family’s story of Cameron’s Journey, the days and weeks after her son’s, birth, she recalls contrasting messages from two neurologists: the first communicating a picture of no hope when Cameron was one week old; the second one giving hope when Cameron was seven weeks old.  At one week old, Cameron became ill with an infection doctors suspect was meningitis and was put on a ventilator.  A few weeks later, Cameron was admitted to another hospital because of suspicious behavior.  Testing revealed devastating news – a possible diagnosis of Cerebral Palsy.  Through their journey with Cameron, they found an important lesson to share with others.  To help educate the medical community about the importance of how they deliver a medical diagnosis to a patient or a patient’s family and the impact it has on that patient’s future. For the Encks, choosing hope is now their passion and giving back has become their story.

Dr. Alison Clay is Assistant Professor in Critical Care Medicine at Duke University Medical Center.  Dr. Clay works with the Resident Education program, teaching communication skills to better the patient experience.  She helps Residents gain a deeper understanding of the importance of disclosing medical errors to patients and their families, through role-play of effective and ineffective methods of error disclosure. 

 

Scott Burton

Plenary Speaker
“Looking for laughter in all the wrong places”

Scott Burton presents an upbeat, empowering, and inspiring program on finding value and passion in life and on the job.  Scott is a headlining comic who has worked with Seinfeld and Leno, written for prime-time television and is a World-champion juggler.  At the age of 30, he was diagnosed with a high grade, stage four cancer.  What Scott found in the battle was not loss, but LIFE!  He turned his fears into strength, his tragedy to comedy.  This is not a talk about cancer.  It is about potential.  Scott’s high-energy and very entertaining program goes beyond the fear of cancer or struggle in life and calls for joy, laughter and expression of self everyday.