We invite Institute members to attend the Patient-Centered Care Institute Congress on Thursday, September 18, at the Annual Symposium to interact with other Institute members, previous Institute speakers, as well as our Advisors and Expert Faculty.  We encourage all of our members to join us for an outstanding program and networking opportunity.

Institute Congress Speakers

Carol Santalucia, MBA
Director, Health System Navigation
Cleveland Clinic
Office of Patient Experience
Cleveland, Ohio

Carol Santalucia has been a patient advocate for 25 years at the Cleveland Clinic.  She is currently the Director of Health System Navigation, a program designed to anticipate and meet the needs of patients in a proactive way.  Ms. Santalucia has developed a communication that stresses empathy and compassion in daily interactions in health care.

Wendy Leebov
President
Wendy Leebov, Inc.
Philadelphia, Pennsylvania

A passionate advocate for creating healing environments for patients, families, and the entire healthcare team, Wendy provides high-impact consulting services, supporting healthcare organizations with culture change strategies, training and tools for enhancing the patient and employee experience. Since 2002, Wendy has provided services as an independent consultant through Wendy Leebov, Inc. Previously, during 20 years of service with Albert Einstein Healthcare Network in Philadelphia, Wendy served as VP, Human Resources and Associate VP, Organization and Staff Development.

With her warm, personal, and encouraging style and clear thinking, Wendy facilitates constructive dialogue in planning sessions, focus groups, think tanks and employee meetings. She is also a communication fanatic, Wendy has written more than ten books for health care, as well as toolkits, guides, instructional manuals, slide shows, and articles.