It’s a simple concept, really. Do what matters most to the patient, do it well, do it every time and the patient will have a better quality of care experience. That’s the foundation of patient-centered care.

NRC Picker’s Patient-Centered Care Institute is dedicated to advancing the knowledge and practice of patient-centered care within the healthcare industry. Members have access to leading experts, advisors and original research in patient-centered care, as well as assessments and resources for creating a patient-focused environment.  

Assessments

• The Organizational Patient-Centered Care Assessment compares your organizational structure to recommended or best practice structural attributes for creating and maintaining a patient-centered care organization and culture. Biennially, the Institute will conduct a national, normative study with Chief Nursing Officers about the state of patient-centered care enabling comparison by your organization.
• The Caregiver Assessment: Patient-Centered Care Environment focuses on NRC Picker’s philosophy of patient-centered care, with comparisons to our Eight Dimensions of Care or HCAHPS composites. The assessment is completed by a sample of caregivers within your organization and assists in identifying barriers to creating a patient-centered care environment.

Advisors – Sources for Improvement

• To meet our members’ needs, the Institute provides access to a select list of Advisors who are experts in numerous research areas and consulting specialties focused on excellence in providing patient-centered care. Institute Advisors are available for an additional fee to provide on-site feedback and consultation.

Education and Networking

• Creating a dialogue around patient-centered care is the focus of our Patient-Centered Care Symposium and programs, which feature experts and top performers who share strategies and tactics to implement in your organization. Members receive five passes yearly to attend.
• Use the Research Inquiry service to present questions around patient-centered care in your organization.
• Monthly online presentations by leading experts in patient-centered care share best practices and recommendations. Make the most of this with our practice integration guides and quarterly DVDs of presentations.
• The Institute’s unique online networking tool allows your nurses and managers to swap best practices and insights with dedicated peers across the country.
• Provide CEUs for your caregivers with monthly online presentations focusing on patient-centered topics, such as health literacy and pain control.
• Join our CNO roundtables to discuss the topics most affecting you.

Research and Publications

• The Patient-Centered Care Institute publishes numerous publications which cover an expansive research agenda and are supported by the Institute's research staff, industry experts and our distinguished faculty.
• Quarterly white papers
• Monthly articles from The Journal of Patient-Centered Care 
• Case studies of performance leaders 
• Quarterly DVDs of Institute's monthly online presentations
• Biennial survey of hospital chief nursing officers
• Signature publications such as trends in patient-centered care
• Symposium proceedings

Member Services

• Institute members have their very own member services coordinator to answer questions, find information and serve as their advocate.
• Have access to your Patient-Centered Care Institute advisors and faculty to learn from their experiences in patient-centered care.
• Receive regular member communications about resources available to you within the Institute.

Premium Content

• Utilize content to understand the complexities of the HCAHPS composites and develop quality improvement strategies specific to your teams.
• Learn from a review of best practices by top performers featured in the Institute’s case studies.
• Best practice recommendations are available online by dimensions, composites and by searching with other criteria.