What Patients Say About their Experiences with Hospital Care
Report of Summary Data from Participating Hospitals 
July 2008

This 2008 CAHPS Hospital Survey Chartbook presents summary-level results and percentile scores for the CAHPS Hospital Survey, commonly referred to as H-CAHPS, based on data voluntarily submitted by 1,313 hospitals representing a total of 547,390 respondents across the country. These data were submitted for respondents discharged in the 12-month period beginning October 2006 through September 2007. AHRQ’s National CAHPS Benchmarking Database (the CAHPS Database) has compiled these summary data and percentile scores for use by hospitals and their vendors for comparison to their own results, in order to help guide strategies for improvement.

The H-CAHPS results presented in this Chartbook do not reflect a representative national sample of hospitals or patients. However, with the exception of region, the characteristics of the hospitals included are fairly consistent with the national distribution of community hospitals registered with the American Hospital Association (AHA), across other characteristics such as bed size, teaching status, and ownership and control.

The results presented in this Chartbook may vary from the H-CAHPS scores that were publicly reported by the Centers for Medicare & Medicaid Services (CMS) in March of 2008, due to differences in the number of hospitals submitting data and the time period in which patients were surveyed.

Click here to download 2008 Chartbook

Click here to download 2007 Chartbook