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MEASURING WHAT'S IMPORTANT

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EMPLOYEE EXPERIENCE

September 2009 FOCUS

Welcome

What’s your pain these days?

What concept do you just wish you could understand or explain better?

What project can you just not get off your task list?

Let FOCUS know! We’ll see if we can do something to help make your life a little easier. If you have ideas about what you would like to see in FOCUS, please e-mail the FOCUS editor, Jessica Kennedy, at jkennedy@nrcpicker.com.

Congratulations Nebraska Orthopaedic Hospital!

NRC Picker would like to recognize Nebraska Orthopaedic Hospital (NOH), a small specialty hospital in Omaha, NE, for the positive outcomes it has realized as a result of NOH’s commitment to patient-centered care and its quality improvement efforts. Learn more about NOH’s success.

Understanding Reporting By Discharge Date

There are pros and cons to reporting patient experience data by discharge (service) date or survey return date. Understand why NRC Picker generally recommends clients use discharge date. Read more here.

Introducing CG CAHPS Picker Plus

NRC Picker, in partnership with the Agency for Healthcare Research and Quality (AHRQ), has finalized the Clinicians and Group CAHPS Picker Plus survey (CG CAHPS). It is a tool designed to improve the patient experience. Learn more about this ongoing performance improvement program.

HH CAHPS Update

After much speculation, there is an anticipated start date for Home Healthcare CAHPS implementation. Learn more.

NRC Picker Clients Recognized By Thomson Reuters

Thomson Reuters Top 100 Hospitals® program provides the industry’s first hospital board-level tool for comparatively assessing organizational performance against the nation’s top hospitals and all others. Find out which NRC Picker clients made the list.

Symposium Scholarship Winners

Congratulations to five NRC Picker clients who received tuition scholarships to the 15th Annual NRC Picker Symposium! Find out who won.

Last Chance! NRC Picker Symposium in September

This is your last chance to join NRC Picker for the 15th Annual Symposium on Patient-Centered Care. We'll spend three days focusing on what matters most to patients. Enjoy networking, best practices from industry leaders and new strategies to reach your goals in the gorgeous setting of Salt Lake City, Utah, Sept. 27- Sept. 29. Register today.

September HCAHPS Community Call

Register for the September HCAHPS Community Call on Wednesday, Sept. 16. Discussion topics include HCAHPS updates and other CAHPS initiatives, including the Home Health Care CAHPS survey which starts in October. A question and answer session will follow the presentation. Learn more.

NRC’s revenue grows 14 percent in second quarter

National Research Corporation exceeded second quarter revenue goals, outpacing its first quarter results. Net new sales were 15 percent ahead of first quarter -- a positive indicator for the second half of 2009. NRC quarterly revenue grew 14 percent to $13.6 million. Read more.

Creating Rapid Response Teams

Utilize this NRC Picker Catalyst Improvement article to identify key criteria for initiating and implementing the Rapid Response Process (RRP) in varying hospital settings, as first articulated by the Institute for Healthcare Improvement. Learn more about this evidence-based practice.

HealthPartners quality improvement case study

The Commonwealth Fund in August 2008 released a report examining problems engendered by fragmentation in the health care system and offering policy recommendations to stimulate greater organization for high performance. In formulating its recommendations, the commission identified six attributes of an ideal health care delivery system, many of which align with NRC Picker’s Eight Dimensions of Patient-Centered Care. NRC Picker client HealthPartners is featured in a case study exploring the six attributes in healthcare settings. Read more.

Upcoming Conferences

NRC Picker will be sponsors and exhibitors at several conferences this year. Stop by our booth and say hi! It’s always great to catch up with clients at conferences.

Oct. 4 - Oct. 7
Planetree Annual Conference
Baltimore, MD
Baltimore Marriott on the Waterfront

Dec. 6 - Dec. 9
Institute for Healthcare Improvement
Orlando, FL

In Their Own Words

"What I appreciate most about NRC Picker is that the whole team is very accessible. They customize their reports to fit our needs and I can seamlessly navigate their website. I consistently receive timely responses to all my questions and any other logistics. Since partnering with NRC Picker two years ago, we have seen significant growth. Prime Healthcare is definitely fostering growth and continuing a relationship with NRC Picker."

Marie Falcis
Corporate Director of Performance Improvement
Prime Healthcare Services