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MEASURING WHAT'S IMPORTANT

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CAHPS

EMPLOYEE EXPERIENCE

June 2009 FOCUS

Welcome!

Welcome to NRC Picker's new client-only newsletter, FOCUS! Get relevant information and bite-sized tips all in a quick-read format. Learn more.

NRC experiences 32% growth

NRC broke its own financial performance record in the first quarter of 2009. Read more about our success.

Sampling 101

Sampling is a critical part of your measurement and improvement journey. You want to have enough patients in your sample to get reliable data, but don’t want to blow your budget from over-sampling. NRC Picker FOCUS breaks sampling down for you in Sampling 101.

Congratulations Magnet winners!

Dozens of NRC Picker clients have earned the prestigious Magnet designation from the American Nurses Credentialing Center. See which facilities have joined this exclusive group.

Focusing on patient-centered care

Join NRC Picker for the 15th Annual Symposium on Patient-Centered Care at the beautiful The Grand America Hotel this September 27-29. We'll spend three days focusing on what matters most to patients. Enjoy networking, best practices from industry leaders and new strategies to reach your goals in the gorgeous setting of Salt Lake City. We have a free, bonus day on Sept. 26 with special presessions designed just for you. Learn more!

June HCAHPS Community Call

We'll cover new HCAHPS-related legislation, important future HCAHPS dates and various other CAHPS initiatives information, including Home Health CAHPS. The interactive webinar gives you the opportunity to learn timely information about HCAHPS and engage in a Q & A session with experienced professionals. Register today!

New cleanliness case study

Studies found patients’ perceptions of cleanliness to be associated with their perceptions of quality and their overall evaluation of their hospital experiences. Utilize this new Catalyst Improvement Resource with your patient care teams. Download your copy.

In Their Own Words

“In my professional opinion, NRC Picker offers the best product in the market for a hospital to accurately and effectively track its performance. NRC Picker utilizes critical patient-experience measures that other companies simply ignore. At El Centro, we’re measuring satisfaction and aiming to improve it. We constantly implement changes from the results of our NRC Picker surveys and are witnesses of its success.”

Ed Kirkpatrick
Chief Nursing Officer
El Centro Regional Medical Center