Heralded by healthcare workers and researchers alike, Through the Patient’s Eyes provides the critical information caregivers need to identify what matters most to the patients.

Patient-centered care is at the heart of everything we do at NRC Picker and we’re dedicated to providing you and your team with the resources you need to make it the heart of what you do.

What if someone told you exactly what behaviors would ensure a quality patient care experience? Behaviors that would help your patients heal better and faster, with a decreased likelihood of returning?

Harvard researchers conducted thousands of interviews to understand just want matters most to patients in the healthcare experience. That research revealed the Eight Dimensions of Patient-Centered Care.

1. Emotional Support
2. Respect for Patient Preferences
3. Physical Comfort
4. Information, Education and Communication
5. Coordination of Care
6. Involvement of Family and Friends
7. Continuity and Transition
8. Access to Care