The groundbreaking research of the Picker Institute, in conjunction with the Harvard School of Medicine, resulted in the identification of seven dimensions of care, as documented in the book Through the Patients Eyes.  Further research identified an eighth dimension of patient-centered care, Access to Care.  This new framework clearly defined the patient’s perspective for the first time and served as the foundation for the NRC Picker family of surveys.  Heralded by healthcare workers and researchers alike, Through the Patients Eyes provides the critical information hospital staff need to identify and understand what matters most to patients. In chronicling the dimensions of care, insight is provided to what patients think and experience during a hospital stay.   

There is no better source for gaining insight into patient-centered care.  To order a copy of the book, call: 1-800-388-4264.