Your patients matter most to you, but do you know what matters most to them?

The heartbeat of a patient-centered care environment is the continuous act of listening to your patients’ voices. Our mission at NRC Picker is just that: to bring you the unfiltered voice of your patient by removing the clutter and noise of unimportant distractions so you may clearly hear what matters most.

Our validated, behavior-based questions are linked to Dimensions of Patient-Centered Care, providing you know-how to improve your score and create a patient-centered environment. We also encourage healthcare organizations to customize surveys that uniquely fit their environment.

At NRC Picker we offer healthcare organizations a complete portfolio of measurement instruments to track and improve the delivery of care in a way that considers patient and employee experiences. Reports are available online and are easy-to-read.

Looking for best practices to implement? Use reports to identify top performing units within your organization. Identify what they are doing right and use that knowledge to replicate those behaviors across other units.

NRC Picker’s CATALYST Improvement Planning Solutions accelerates your patient experience improvement process. CATALYST's reporting and analysis tools give you the information you need – the way you need it – to truly provide your patients with what matters most to them. Toolkit provides improvement recommendations designed for front line caregivers as well as managers.

You are already looking at the quality of care patients receive through the lens of HCAHPS, identifying key behaviors that can influence scores.

What if someone told you exactly what behaviors would ensure a quality patient care experience? Behaviors that would help your patients heal better and faster, with a decreased likelihood of returning?

Harvard researchers conducted thousands of interviews to understand just want matters most to patients in the healthcare experience. That research revealed the Eight Dimensions of Patient-Centered Care.

NRC Picker is the industry’s leading source for evidence-based best practices and insights supporting organization-wide HCAHPS improvement initatives. Part of the Patient-Centered Care Institute, members will be receipt access to in-depth research, best practice case studies, on-demand research, process improvement tools and analytics.

NRC Picker’s HCAHPS and Picker Plus Survey instruments are fully integrated into the Institute’s quality improvement resources.