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MEASURING WHAT'S IMPORTANT

EMPLOYEE EXPERIENCE

NRC Picker Conferences and Networking Events

Networking News

For more information on our latest networking sessions, download our 2010 Regional Networking Events brochure.

NRC Picker is excited to help you and your organization improve the patient experience and provide the best in patient-centered care. In addition to our comprehensive suite of evidence-based practices and quality improvement tools, NRC Picker regularly attends national conferences and hosts regional client development and networking events.

Conferences offer opportunities to network with the country’s most prominent industry leaders, and NRC Picker associates are regularly onsite to participate in the discussion and answer your questions. Regional networking events focus on shared knowledge and relationship building among NRC Picker clients.

Details about our upcoming and past networking events are listed below.

Past Conferences

Areas of Discussion

AMGA Annual 2010 Conference
Dates	3/17/2010
Host	American Medical Group Association
Topic	Learning from the Best
Areas of Discussion	Accountable Care Organizations (ACO); Patient-Centered Medical Homes (PCMH); healthcare reform; patient-centered care accountability

IHI 11th Annual International Summit
Dates	3/7/2010
Host	Institute for Healthcare Improvement
Topic	IHI 11th Annual International Summit
Areas of Discussion	Improving clinical outcomes and patient adherence to care plans

Past Networking Events

Areas of Discussion

Arizona Networking Event
Dates	5/13/2010
Host	Banner Desert Medical Center, Mesa, AZ
Topic	Engaging Physicians to Win Patient Cooperation & Loyalty
Areas of Discussion	Physician communication skills; engaging physicians
Resources	"Strengthening Relationships with Physicians" and "Achieving the GREAT Patient Experience" – provided by Wendy Leebov

Los Angeles Networking Event
Dates	4/29/2010
Host	Presbyterian Intercommunity Hospital, Whittier, CA
Topic	The HCAHPS Hospital of Choice
Areas of Discussion	HCAHPS; pay-for-reporting; empowering frontline leadership; creating a culture of engagement
Resources	"The HCAHPS Hospital of Choice" workbook, provided by Brian Lee

Baltimore Networking Event
Dates	1/14/2010
Host	Harbor Hospital, Baltimore, MD
Topic	Improving Patient-Centered Care with Medical Groups
Areas of Discussion	Top drivers; physician communication training; service excellence, rule-setting; shared decision-making
Resources	NRC Picker white paper; Effective Interviewing Skills

Los Angeles Networking Event
Dates	10/29/2009
Host	UCLA Health System, Los Angeles, CA
Topic	Rounding for Patient-Centered Care
Areas of Discussion	Rounding; CG CAHPS; health literacy; listening
Resources	NRC Picker white paper; Purposeful Rounding

Twin Cities Networking Event
Dates	10/15/2009
Host	HealthEast Care System, St. Paul, MN
Topic	Improving Patient-Centered Care with Medical Groups
Areas of Discussion	Top drivers; empathy in patient-centered care; physician engagement
Resources

Houston Networking Event
Dates	6/23/2009
Host	St. Luke’s Episcopal Health System, Houston, TX
Topic	HCAHPS Improvement initiatives; customer service goals; rounding; best practices for discharge phone calls
Areas of Discussion
Resources	NRC Picker white paper; Strategies to Reduce Noise in the Hospital

Georgia Networking Event
Dates	6/9/2009
Host	Houston Healthcare, Warner Robins, Georgia
Topic	Improving Throughput and Patient Expectations in the ED
Areas of Discussion	Improving Throughput and Patient Expectations in the ED
Resources	NRC Picker white paper; Innovations in Patient Access: Resolving the Crowded Emergency Department