Home Health Care CAHPS®:
Measuring the patient experience in the home health care setting
The act of caring for another human being is a highly intimate experience - especially in a home setting. Ideally, the care provided is patient-centered, where caregivers put the needs of the patients first, creating a relationship of trust and respect.
Do you have systems and metrics in place to evaluate the quality of the experience your patients have with your care providers?
Do you know if your caregivers are truly providing patient-centered care?
NRC Picker has a solution to help you measure the quality of your patients’ experiences and their loyalty to your home health care agency.
NRC Picker has nearly three decades of experience measuring and improving the patient experience with thousands of healthcare organizations. NRC Picker is ready to field the Home Health Care CAHPS Survey asking about patient experiences with home care providers through Medicare-certified home health agencies. In particular, the survey asks about the patients’ experiences with nurses, therapists and other skilled providers of home health care services.
The NRC Picker Home Health Care CAHPS Survey:
- Measures and assesses patient perceptions of care provided by Medicare-certified home health care agencies
- Addresses care of patients, communications between providers and patients and specific care issues related to home health care
- Provides actionable reports for management and staff
- NRC Picker submits required data on your behalf for Medicare and Medicaid patients
NRC Picker understands it is not as easy to create a patient-centered environment as it seems. What often is missing for caregivers and administrators is the knowledge of how to facilitate the development of that environment. We can help. It’s our mission to assist healthcare providers and administrators in understanding how to deliver patient-centered care. We’ll walk you through administration and interpretation of the Home Health Care CAHPS Survey process so it’s clear, concise and easy for you to understand.
Contact NRC Picker today to learn how we can help with your Home Health Care CAHPS needs.
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality, a U.S. Government agency.