Clinician and Group CAHPS® Survey:
Measuring the Patient Experience in the Doctor's Office
The idea of patient-centered care, of putting patients first, is a concept most doctors, providers and staff will tell you they believe in and support. They understand providing patient-centered care creates trust and respect between physicians and patients which, in turn, facilitates an excellent healthcare experience.
Yet, in an industry so focused on outcomes and best practices, do we expect the delivery of patient-centered care to just happen? Or, are we purposefully establishing systems and metrics to drive this outcome?
One of a growing number of standardized national quality measures being used to evaluate the performance of medical groups and physicians is the Clinician and Group CAHPS Survey (CG-CAHPS). The goal of this instrument is to allow patients, payers and providers to have an objective evaluation and comparison of the quality of care being delivered by physicians and practices in order to make educated healthcare decisions.
By partnering with NRC Picker you’ll measure your patients’ experiences, you‘ll improve delivery of care today and you’ll begin preparing for the accountability, transparency and payment reform that will affect you and your patients in the future. NRC Picker knows improving the patient experience is best accomplished by helping stakeholders understand the connection between providing patient-centered care and other pressing issues such as physician compensation, malpractice and outcomes reporting.
NRC Picker’s program allows you to:
- Prioritize your focus with confidence on what is most important to your patients.
- Push that information along with best practices to your teams accountable for improving care.
- Prescribe an improvement process that walks you through exactly how to improve your performance.
Learn more today! Contact Gregg Loughman, director of NRC Picker Medical Group, at 800-388-4264 or gloughman@nrcpicker.com.
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality, a U.S. Government agency.