Mission, Vision & Values
We’re dedicated to the patient experience.
Our Mission
At NRC Picker, our mission is to measure and improve the most important aspects of your patients’ experience. We do this through innovative membership programs that provide hospitals and healthcare organizations with unique, comprehensive and affordable improvement solutions.
Our Vision
Our vision, which provides direction and focus behind everything we do, is to be the world expert in patient-centered care.
Our Values
Listen
NRC Picker’s foundation is based on listening. We listen to patients to help our client organizations understand what’s important to them. We also listen to our clients’ needs in order to help them create solutions that will assist in providing patient-centered care.
Initiate
From the beginning, we were at the forefront in placing the patient at the center of their care. By initiating action and supporting a forward thinking culture, we now lead the way in creating the Path to Patient-Centered Care so our clients clearly know how to improve the most important aspects of the patient experience.
Partner
We view the relationships we have with the healthcare organizations we work with as partnerships. We work hard to understand an organization’s individual needs so that we can work with our partners to achieve a common goal – improving the experience for every patient encounter.
Perfect
From start to finish we make a commitment to execute perfectly. If we commit to something, we do it right no matter how big or small. We value quality and our clients expect accurate and timely accomplishments.
Develop
We develop our associates so they can develop our partner organizations. We look for opportunities to support the learning and development of our associates and help them to develop to their fullest potential.
Grow
Our goals, regardless of size, are always aligned with creating more value for our clients, associates and shareholders. We will never accept the status quo and therefore embrace change as it provides opportunity for growth.
